Customer Support

We’re constantly refining the app to ensure the best user experience. Please let us know if you experience any issues via email:

CSSMagic can be easily installed via Shopify App Market.
* Go to our app’s link:
* Click “Add app” button (you might be asked to login if you have not logged in to your Shopify account yet)
* You’ll be directed to your store > Click “Install app” button.
* Done.

After successfully installing CSSMagic, it will appear in your app list in Shopify admin.

No coding required.

1. The app doesn't use any BLOCK which you need to activate manually.

2. For configuring the app or animations use only the app UI.

3. The app automatically injects "JavaScript" into your theme "</head>" tag which is automatically removed after uninstalling the app.

The animation is not activated.

By default, when you successfully create a animation, it is not active. Please click on the toggle button to activate it.

Loading time

Our server is placed in US, therefore, there might be a delay in loading time for users who are far from US.

You set some display configuration

CSSMagic might not show up because you have set some advanced configurations that hide the animation in some specific cases, such as: only display on some pages or only show on desktop/mobile.
Please re-check the animation Targeting Configuration to see whether there are some limit options enabled.

Conflict with your theme

CSSMagic might not be compatible with all themes with the default settings.

You use more than one app to create a animation

There might have a conflict between apps with the same function.
So if you are using different apps to create multiple animations, we recommend using only one at a time.


If you have checked all the above causes and tried all solutions, but CSSMagic is still not showing up on your store; you can reach out to our support team at We will answer your ticket as soon as possible.

CSSMagic uses Shopify's ScriptTag to integrate the JavaScript into your storefront. The app does not create or edit any liquid or script in your store. After Uninstalling CSSMagic, the ScriptTag will be automatically removed from the storefront.
You can access CSSMagic anytime via your Shopify Admin:

* Login to your Shopify admin dashboard (

* Click on Apps (

* Click on CSSMagic

* You’ll be navigated to the CSSMagic Dashboard without having to login.

Good question! Remove CSSMagic from your app list on Shopify Admin panel any time before the 7 days are up to avoid starting a monthly subscription.
To completely remove CSSMagic app from your store, please follow these steps:

1. Visit your Shopify admin page -> Apps page and delete the CSSMagic app there.

2. If you completed the steps to increase your app's loading speed, then also delete the integrated JAVASCRIPT which may still be in your "Layout/theme.liquid" file before the "</head>" tag.